Order and delivery

Question: When can I expect my order?

Answer: The average delivery time is 5-10 days. This is because our products are shipped directly from the supplier to you. This
This unique business model allows us to make huge savings on storage and transportation costs, offer products at a lower price than our competitors and cover the shipping costs ourselves.
take.

Question: The expected delivery time has passed, where is my order?

Answer: In 99% of cases, orders are delivered within the expected delivery time.
expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the following link:

[Click here to track your order].

Have you not received your order 3 days after the expected delivery time? Please contact us.

Question: I am missing some products from my order, how is this possible?

Answer: As we work with different suppliers, it can happen that products are shipped separately. If items are missing from your order, you will normally receive them after 2-3 days.

We apologize for the inconvenience.

Question: How much are the shipping costs?

Answer: We will cover the shipping costs for your order.

Exchanges and returns

Question: I am not satisfied with my order, can I return it?

Answer: Yes, you can return any order to us within 14 days without giving any reason.

Question: I want to return an item, what do I have to do?

Answer: If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. The products should be returned in their original condition and with labels and tags attached. The product must not show any signs of use.

A return shipment should always be provided with a track & trace code. The sender is always responsible for the shipment.

Once we have received your returned items, we will ensure that the purchase amount is credited to your account within 14 days.

>> Click here to download a return form <<

Track and trace

Question: Where can I find my track and trace code?

Answer: On this page [click here to go to your order] you can enter your e-mail address and order number to track your package.

Question: The track and trace code does not show any information, how is that possible?

Answer: The track and trace information is available from the moment your parcel arrives at the shipping company. Please note that there may be delays in betwee